How to Order?

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• Add-to-cart and checkout your order

• Choose payment option

• Provide necessary customer information for delivery

• Send a screenshot or proof of payment at marquetoshop@gmail.com. Put Subject Line: [Your Order ID]: [Your Name] | E.g: OID0001: Juan Dela Cruz

 

 

What payment methods do you accept?
 

We accept the following payment options:

• E-wallet via Gcash or Maya

• Bank Transfer via BPI

• Cash on Delivery via partner courier

• Credit Card is available upon request. A charge of 3% + Php 15.00 is applied per transaction.

 

How can I track my order?
Once your order has shipped, you will receive an email or Chat with a tracking number and a link to track your shipment.

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What is your return policy?
We offer a 7-day return policy. You may return items that are unused and in their original packaging for a full refund or exchange.

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Can I change or cancel my order?​

If you need to change or cancel your order, please contact us within 48 hours of placing it. Once an order is processed, we may not be able to make changes.

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Do you offer international shipping?

We don’t ship internationally for now. However, this will be part of our future plan to ship local products abroad.

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How long will delivery take?
 

Delivery period may vary based on location:

• Metro Manila and GMA: 1 to 2 Business Days

• Luzon: 3 to 5 business days

• Vis/Min: 5 to 7 business days

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Note: We also arrange same day delivery within Metro Manila and GMA upon confirmation of payment.

 

What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service team within 24 hours of receiving your order to initiate a return or exchange.​

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How can I contact customer service?
You can reach our customer service team by contacting us at marquetoshop@gmail.com or you may also message us in our social media channels - Facebook: /marquetoshop and Instagram: @marquetoshop